See all services Discover new favorites Explore thousands of live stations, expertly curated music, and original content on Sonos Radio. Learn more Stream everything you love Play music, podcasts, radio, audiobooks, and more from hundreds of services. It’s a sad comment on their support and I will probably get rid of what I have instead of buying more as I planned if this is what happens when you send expensive gear to them and they have no clue as to where it is or what the status of the request may be. The Sonos app walks you through getting started step by step. Sonos has no way to find out what has happened to gear you have sent back. I feel sorry for the people who have to do the chats or take the calls. Then they cannot give an update but promise to escalate the issue. Each time I have to tell them the exact date and time they received it having used their shipping label. Every time I connect with them I get the same question - do you still have the amp. Support team has no visibility to returns. So, I'm happy your experience with them has been "excellent". and this was "Technical Support" I was talking to. It's been nothing but a fiasco all the way though and I still have no idea when I'll receive the replacement product.įinally, while on the phone I asked them a simple question about compatibility between two Sonos products. despite the fact that I just, moments earlier, spent 30 minutes on the phone with them explaining they I had already returned the item and they had already received it. When I called to see what was going on, they sent me another email with return instructions …. Yet they still haven't acknowledged receiving it. I shipped that back and have proof of delivery (with exact location, date, and time) from UPS. It took more than a week to just to get an RMA to return my failed product. They don't understand their own Return and Replacement process and are completely unable to articulate where the logjam is. Sonos "Customer Support" has totally failed in that regard. Discover the best Sonos products in the Built-in speakers category for 2023 on Galaxus Top service and expert advice Fast delivery Active community. I ask direct questions and I expect direct answers. The fact of the matter is that I'm very polite and professional on the phone. □ Are you satisfied by our Customer Support Team.Well, if you had been listening to the dozen or so calls I've had with them already, you'd understand. Please feel free, we are just a click away. If you have any question or have anything to share. Don't worry, parcel will be in complete privacy. Yes its properly covered in dikhawa.pk flyer, and products will hidden. (If our customer is not happy we don't have any right to have your money.) □ □ If you don't like material, have size issue, or want to return for any other reason, you can return the products. □ FREE RETURN & EXCHANGE within 7 days (Product must be unused) Just fill that form, with you Name, Mobile Number, Email ID & Address. Under every product there is a quick order form. ![]() We will pay your complete amount without deducting anything through Easy Paisa or Bank Transfer. We have home delivery & cash on delivery. Delivery Rs.200 / FREE DELIVER (Order above Rs.3,500) / Cash on Delivery (COD) / TCS delivery in 2 to 3 days / FREE RETURN & EXCHANGE within 15 days
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